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I received a call from customer service the day following my order. She professionally explained the item I ordered was back stock and made of older metal, not the stainless steel as they all are now. The rep didnt like the quality and offered me my money back or substituting a newer version. I could not take time to look again and so asked her to pick out one that was similar. She asked my preferences and tastes and shipped an alternative that I am very pleased with. Great customer service you can trust.